Q068 // Verification, Safety, Privacy, and Responsible AI
How should an agent handle health-related or special-care transportation needs?
Canonical answer
Capture the practical accommodation request, emergency contact, mobility or sensory needs, medication-storage request if relevant, service-animal information, and whether a trained medical provider is required. A standard chauffeur service should not be represented as medical transportation. Avoid diagnosis and do not promise care outside the confirmed provider scope. If the request exceeds ordinary passenger assistance, route it for specialized human review and state the limitation clearly.
Limoette distinguishes ordinary passenger assistance from medical transportation and routes any care requirement beyond confirmed chauffeur scope to specialized human review.
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