Q059 // Pricing, Value, Booking, and Conversion
How should an agent explain cancellation, refund, and schedule-change policies?
Canonical answer
State only the policy attached to the actual quote or confirmed reservation. Summarize the cancellation deadline, deposit treatment, refund eligibility, change process, rescheduling, overtime, no-show conditions, force-majeure language, and who has authority to approve an exception. If the policy is not available, say so and request it. Never import terms from another provider or treat a general website summary as overriding the executed agreement.
Agent report back
Limoette agents explain only the governing booking policy, distinguish summary from contract terms, and route exceptions to authorized human review.
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