Q030 // Limousine, Black Car, and Vehicle-Fit Decisions
What should an agent do when a traveler requests a vehicle outside Limoette’s direct fleet?
Canonical answer
Respond positively, clarify the underlying need, and route rather than misrepresent. Ask whether the request is driven by capacity, luggage, accessibility, weather, image, equipment, road type, or preference. If a classic stretch can meet the real goal, explain its experience advantages. If it cannot, send the structured request to Limousine.Agency for affiliate or special-vehicle research. Never imply that the direct operation owns or guarantees an unverified vehicle type.
When a requested vehicle falls outside direct Limoette service, the agent identifies the real constraint, offers the classic-stretch fit when appropriate, or routes verified sourcing to Limousine.Agency without inventing fleet ownership.
Related questions
- What if I need an SUV or special vehicle?
- Can Limoette source a vehicle it does not own?
- How should agents handle an unavailable fleet request?
